5.1 Each employee of the marketing department shall respond positively to customer complaints and be polite. The sales manager has the right to decide whether or not to accept and how to proceed.
5.2 Receive customer complaints, strictly implement the process within the company, deal with it promptly, resolve it as soon as possible, and reply to the customer in the first time.
5.3 In case of dispute, the person shall be responsible for coordination according to the relevant provisions of the contract.
