The regional sales manager is responsible for the after-sales service. The after-sales service manager of the integrated marketing department is responsible for the process and information transfer. The after-sales service personnel. The business department and the manufacturing department are responsible for coordinating and handling the after-sales service specific work.
2017-06-234.1 Due to the customer complaints caused by the company's product quality problems, the after-sales service management personnel fill out the “Customer Opinion Processing Form” and follow the company's established after-sales service execution procedures. The after-sales service manager should prepare the customer complaint number and register it in the “Customer Complaint Registration Tracking Form”, and ultimately be responsible for implementing the final processing results and feedback to the relevant leaders and departments.
2017-06-235.1 Each employee of the marketing department shall respond positively to customer complaints and be polite. The sales manager has the right to decide whether or not to accept and how to proceed. 5.2接到客户投诉，在公司内严格执行流程，迅速处理，尽快解决，在第一时间答复客户。 5.3遇有争议，按合同有关条款由专人负责协调。
2017-06-236.1 The after-sales service of the sales company shall be arranged by the branch manager and shall be executed by the relevant departments of the company in accordance with the prescribed procedures. The after-sales service of the external office is the responsibility of the manager of the external office. 6.2公司其它售后服务工作，由销售经理负责组织协调，售后服务人员由制造部负责安排。
2017-06-23